Frequently Asked Questions

Yes, we dispatch same day for next day delivery uk mainland only..other areas may take up to 10 working days  All orders must be received by 2pm. we also can do same day deliveries  with our on road mobile shops within a few hours and collections within minutes from ordering  call 01708 540098 for info and collections.

Order before 1pm and your goods will be dispatched same day Monday to Friday.  We dispatch same day for next day delivery on most items( larger items/orders will be sent by pallet and may take 3 workingdays ) .

 

we use our own fleet of vehicles within london and the home counties where possible and we aim to deliver within hours from order in many instances as we have our drivers and vans with mobile shops stocking all goods ,covering these areas and we use parcelforce tracking primarily for other uk areas or pallet service where applicable .

To confirm delivery times when ordering call us on 01708 540098 and we will be happy to assist!

we offer Free delivery across all products for customers to all uk mainland addresses for orders over £250.

Any customer orders placed online of less value than £250 the delivery charge is a £35 flat rate charge ,there is no charge on collection .

yes , we will only deliver to the billing address.when paying by card

, bacs payments can deliver wherever specified for delivery.

If you have any queries please telephone 01708 540098

or email us at sales@restonscaffoldsupplies.co.uk

Delivery and Risk(a) Unless otherwise stipulated and subject to Clause 2(b) in our Terms & Conditions all Goods for delivery will be despatched by the means of delivery of the Supplier’s choice. Where the Purchaser requires a different means of delivery any extra cost must be paid by the Purchaser.(b) Whilst every effort will be made to avoid delay no responsibility is undertaken for meeting any specific delivery dates. Accordingly no liability will be accepted for any direct or indirect loss which may be caused by delayed delivery.

(c) Risk in the Goods shall pass to the Purchaser on delivery.

(d) The Supplier reserves the right to charge for destinations outside mainland England and Wales.

Returned Goods

(a) Subject to (d) below Goods may be returned to the Supplier for credit or exchange for up to fourteen days after the date of delivery provided that the delivery note or invoice number is quoted.

(b) Save for the Goods returned under clause 6(a) in our Terms & Conditions, returned Goods will only be accepted by the Supplier if they are in a sound and resaleable condition. Whether Goods are sound and resaleable shall be for the sole decision of the Supplier. Any Goods which the Supplier deems to be not resaleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether Goods are sound and resaleable, Goods will not be deemed resaleable if they are returned in anything but their original packaging or the quantities of the Goods returned are different from those originally supplied, or the goods have been used.

(c) Where the goods returned for credit or exchange are Goods which have been supplied in boxes or in quantities credit notes or exchange of Goods will only be given if the Goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will only be issued if the Suppliers Collection Note has been issued to the Purchaser.

(d) Save for Goods returned under clause 6(a) in our Terms & Conditions, the Supplier reserves the right to make a charge for handling and restocking equal to 20% of the sale price of the Goods returned.

(e) Goods especially obtained for the Purchaser may not be returned for credit or exchange.

we serve many customers wholesale and by pallets on the items we stock

tel 01708 540098 to discuss further.